Alex Baracat
Alex Baracat, originally from Brazil, shares his life story on how he was able to successfully achieve his longtime dream of being a permanent resident in Canada.
Certificate in Customer Service Excellence Co-op
This is a 31-week program - 12 weeks of which will be spent on a co-op placement in sector-related establishments such as hotels, restaurants or other relevant hospitality and tourism places. This program is powered by Oracle Hospitality and you will learn how to use the Oracle property management system.
Fees & Facts
Fees:
$10,000 CAD
Fees after scholarship*
$4,995 CAD - international students
$2,500 CAD - domestic students
*Additional fees apply. Please see Fees page to learn more.
Duration:
Full-time
Academic: 12 weeks in-class and 12 weeks of co-op
Total length: 31 weeks including scheduled breaks
Start Dates: Blended Learning
January 5, 2021
March 1, 2021
May 3, 2021
July 5, 2021
September 7, 2021
November 1, 2021
January 10, 2022
March 7, 2022
May 2, 2022
July 4, 2022
September 6, 2022
November 7, 2022
Class time:
Daytime
Learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork.
Program Outcomes
- Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service
- Gain excellent communication skills that will allow you to work in any business environment
- Focus on the latest developments in the hospitality and tourism industry
- Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment
- Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork
- Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
- Strengthen your resume with Canadian work experience
- Co-op placement* or Capstone
Learning Partner
The program is powered by Oracle Hospitality. OPERA Property Management Cloud Service by Oracle Hospitality is a cloud-based, mobile-enabled platform for next generation hotel property management. You will learn how to use the Oracle property management system as if you were to be working in a hotel.
Co-op Experience
The co-op term provides you with an opportunity to integrate academic studies with related employment experience. We have a co-op placement policy* in the field of studies.
The co-op work experience could include positions in the following areas:
- Customer Service Representative
- Front Desk Officer
- Guest Relations Officer
- Food and Beverage Server
* Students will be offered paid or unpaid entry-level positions related to their field of studies. The Career Services Department will provide full support to students on booking and preparing for interviews. It is the student’s responsibility to perform well during all interviews as well as during the full length of the co-op term. Placements are subject to availability and will vary based on the program, season and job market changes as well as the student’s English level and previous professional and academic experience. Should the co-op placement not be available the student will be required to complete a Capstone Project as an alternative to graduate from the program.