Certificate in Customer Service Excellence Co-op

This is a 31-week program - 12 weeks of which will be spent on a co-op placement in sector-related establishments such as hotels, restaurants or other relevant hospitality and tourism places. This program is powered by Oracle Hospitality and you will learn how to use the Oracle property management system.

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Fees & Facts

Fees:

$10,000 CAD

Fees after scholarship*
$4,995
CAD - international students 
$2,500 
CAD - domestic students 

*Additional fees apply. Please see Fees page to learn more.
Duration:

Full-time
Academic:
12 weeks in-class and 12 weeks of co-op

Total length: 31 weeks including scheduled breaks
Start Dates: 

July 5, 2021
September 7, 2021
November 1, 2021
 

January 10, 2022
March 7, 2022
May 2, 2022
July 4, 2022
September 6, 2022
November 7, 2022

Class time:

Daytime
 
This 31-week program will train you to become a leader in delivering unparalleled customer service and experiences.

Learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork.

Program Outcomes

  • Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service
  • Gain excellent communication skills that will allow you to work in any business environment
  • Focus on the latest developments in the hospitality and tourism industry
  • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment
  • Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork
  • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
  • Strengthen your resume with Canadian work experience
  • Co-op placement* or Capstone

Learning Partner

Oracle Hospitality

The program is powered by Oracle Hospitality. OPERA Property Management Cloud Service by Oracle Hospitality is a cloud-based, mobile-enabled platform for next generation hotel property management. You will learn how to use the Oracle property management system as if you were to be working in a hotel.


Co-op Experience

The co-op term provides you with an opportunity to integrate academic studies with related employment experience. We have a co-op placement policy* in the field of studies.

The co-op work experience could include positions in the following areas:
  • Customer Service Representative 
  • Front Desk Officer 
  • Guest Relations Officer 
  • Food and Beverage Server
* Students will be offered paid or unpaid entry-level positions related to their field of studies. The Career Services Department will provide full support to students on booking and preparing for interviews. It is the student’s responsibility to perform well during all interviews as well as during the full length of the co-op term. Placements are subject to availability and will vary based on the program, season and job market changes as well as the student’s English level and previous professional and academic experience. Should the co-op placement not be available the student will be required to complete a Capstone Project as an alternative to graduate from the program.

Hear from our students and faculty

Watch these videos to gain a deeper perspective of studying at TSoM.

Success Stories

Nathaly Cuadros
Nathaly spent most of her life in Spain and there she studied at a university and acquired a bachelor’s degree in Tourism. As a degree holder, Nathaly felt that she needed something new, which is why she decided to study at TSoM.

Leticia Pontes
​​​​​​​
Leticia is one of our amazing students from Brazil, studying for the Diploma in Hospitality and Tourism Management Co-op. She works for After Breast Cancer as an events coordinator in completion of her co-op program.

Alex Baracat
Alex Baracat, originally from Brazil, shares his life story on how he was able to successfully achieve his longtime dream of being a permanent resident in Canada.

Heidy Ann Short
​​​​​​​
Heidy, from Curacao, graduated in October of 2020 with the Diploma in Advanced Hospitality and Tourism Management Co-op. Heidy left her whole life back home and came to Toronto. She initially planned on being here for vacation but fell in love with this amazing city. She decided to stay and pursue her studies with TSoM.

Ruan Carlos​​​​​​​
Ruan, from Brazil, graduated in September of 2019 with the Diploma in Hospitality and Tourism Co-op. During the first few months of his stay, Ruan found the education style in Canada very different from the one he was used to in Brazil.

Paging
Nathaly Cuadros, Hospitality and Tourism - Peru

Nathaly Cuadros
Nathaly spent most of her life in Spain and there she studied at a university and acquired a bachelor’s degree in Tourism. As a degree holder, Nathaly felt that she needed something new, which is why she decided to study at TSoM.

  • Hospitality & Tourism
  • Student
  • Video
Letícia working on a laptop

Leticia Pontes
​​​​​​​
Leticia is one of our amazing students from Brazil, studying for the Diploma in Hospitality and Tourism Management Co-op. She works for After Breast Cancer as an events coordinator in completion of her co-op program.

  • Hospitality & Tourism
  • Student
  • Video
Portrait of Alex

Alex Baracat
Alex Baracat, originally from Brazil, shares his life story on how he was able to successfully achieve his longtime dream of being a permanent resident in Canada.

  • Alumni
  • Hospitality & Tourism
  • Student
  • Video
Portrait of Heidy

Heidy Ann Short
​​​​​​​
Heidy, from Curacao, graduated in October of 2020 with the Diploma in Advanced Hospitality and Tourism Management Co-op. Heidy left her whole life back home and came to Toronto. She initially planned on being here for vacation but fell in love with this amazing city. She decided to stay and pursue her studies with TSoM.

  • Alumni
  • Hospitality & Tourism
  • Student
  • Video
Ruan's portrait

Ruan Carlos​​​​​​​
Ruan, from Brazil, graduated in September of 2019 with the Diploma in Hospitality and Tourism Co-op. During the first few months of his stay, Ruan found the education style in Canada very different from the one he was used to in Brazil.

  • Alumni
  • Hospitality & Tourism
  • Student
  • Video
Free Taster Class - Hospitality and Tourism

Free Taster Class
Welcome to TSoM's virtual classroom! This one-hour long hospitality and tourism class is taught by Mario Poto, our TSoM instructor.

  • Hospitality & Tourism
  • Video
  • Virtual Classroom
Trang Huyen Bui, Hospitality and Tourism - Vietnam

Trang Huyen Bui​​​​​​​
​​​​​​​
Trang Bui, 22, from the land of the ascending dragon, Vietnam, flew all the way to Toronto to pursue international studies at TSoM. Studying at TSoM gave her a strong foundation in Hospitality and Tourism.

  • Hospitality & Tourism
  • Student
  • Video