Certificate in Customer Service Excellence Co-op

This is a 31-week program - 12 weeks of which will be spent on a co-op placement in sector-related establishments such as hotels, restaurants or other relevant hospitality and tourism places. This program is powered by Oracle Hospitality and you will learn how to use the Oracle property management system.

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Fees & Facts

Fees:

$10,000 CAD

Fees after scholarship*
$4,995
CAD - international students 
$2,500 
CAD - domestic students 

*Valid until November 2020 intake. Additional fees apply. Please see Fees page to learn more.

Duration:

Full-time
Academic:
12 weeks in-class and 12 weeks of co-op

Total length: 31 weeks including scheduled breaks

Start Dates: Blended Learning

September 8, 2020
November 2, 2020
January 5, 2021
March 1, 2021
May 3, 2021
July 5, 2021
September 7, 2021
November 1, 2021

 

Class time:

Daytime

 

This 31-week program will train you to become a leader in delivering unparalleled customer service and experiences.

Learn from industry experts on hospitality management such as front desk operations, food and beverage, and customer service. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork.

Program Outcomes

  • Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service
  • Gain excellent communication skills that will allow you to work in any business environment
  • Focus on the latest developments in the hospitality and tourism industry
  • Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment
  • Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork
  • Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry
  • Strengthen your resume with Canadian work experience
  • Guaranteed co-op placement* or Capstone

Learning Partner

Oracle Hospitality

The program is powered by Oracle Hospitality. OPERA Property Management Cloud Service by Oracle Hospitality is a cloud-based, mobile-enabled platform for next generation hotel property management. You will learn how to use the Oracle property management system as if you were to be working in a hotel.

Co-op Experience

The co-op term provides you with an opportunity to integrate academic studies with related employment experience. We have a 100% guaranteed co-op placement policy in the field of studies.

The co-op work experience could include positions in the following areas:
  • Customer Service Representative 
  • Front Desk Officer 
  • Guest Relations Officer 
  • Food and Beverage Server

* Students will be offered paid or unpaid entry-level positions related to their field of studies. The Career Services Department will provide full support to students on booking and preparing for interviews. It is the student’s responsibility to perform well during all interviews as well as during the full length of the co-op term. Placements are subject to availability and will vary based on the program, season and job market changes as well as the student’s English level and previous professional and academic experience. Should the co-op placement not be available the student will be required to complete a Capstone Project as an alternative to graduate from the program.

Hear from our students and faculty

Watch these videos to gain a deeper perspective of studying at TSoM.

Success Stories

Trang Huyen Bui​​​​​​​
​​​​​​​
Trang Bui, 22, from the land of the ascending dragon, Vietnam, flew all the way to Toronto to pursue international studies at TSoM. Studying at TSoM gave her a strong foundation in Hospitality and Tourism.

Pranav and Vaishnav Ramphall
Twin brothers from the paradise island of Mauritius. Pranav is studying the Diploma in Data Analytics Co-op program and Vaishnav is taking the Advanced Diploma in Hospitality and Tourism Management Co-op Program.

Nanako Hidaka
​​​​​​​
Wedding planner by day. Student by night. Nanako, from Japan believes that pursuing her studies in Toronto will provide her with Canadian work opportunities and help her establish a business in the hospitality and tourism industry – something she's always dreamt about. 

Julia Matelus
​​​​​​​
Julia from The Bahamas came to Toronto, Canada to enjoy a multicultural experience as an international student. As she ventures to a new environment, she realized that life learnings can be based on the differences of students who came from different walks of life.

Mellisa Gonsalves
20-year-old Mellisa from Guyana loves studying abroad and being able to share her experiences with instructors and classmates. The Co-op program is a great way for Mellisa to see what it is really like to be working in the hospitality and tourism industry.

Paging
Trang Huyen Bui, Hospitality and Tourism - Vietnam

Trang Huyen Bui​​​​​​​
​​​​​​​
Trang Bui, 22, from the land of the ascending dragon, Vietnam, flew all the way to Toronto to pursue international studies at TSoM. Studying at TSoM gave her a strong foundation in Hospitality and Tourism.

  • Hospitality & Tourism
  • Student
  • Video
Nanako Hidaka, Hospitality and Tourism - Japan

Nanako Hidaka
​​​​​​​
Wedding planner by day. Student by night. Nanako, from Japan believes that pursuing her studies in Toronto will provide her with Canadian work opportunities and help her establish a business in the hospitality and tourism industry – something she's always dreamt about. 

  • Hospitality & Tourism
  • Student
  • Video
Julia Matelus, Hospitality and Tourism - The Bahamas

Julia Matelus
​​​​​​​
Julia from The Bahamas came to Toronto, Canada to enjoy a multicultural experience as an international student. As she ventures to a new environment, she realized that life learnings can be based on the differences of students who came from different walks of life.

  • Hospitality & Tourism
  • Student
  • Video
Mellisa Gonsalves, Hospitality and Tourism - Guyana

Mellisa Gonsalves
20-year-old Mellisa from Guyana loves studying abroad and being able to share her experiences with instructors and classmates. The Co-op program is a great way for Mellisa to see what it is really like to be working in the hospitality and tourism industry.

  • Hospitality & Tourism
  • Student
  • Video
Rima and Sumitra, Business & Hospitality - Nepal

Rima and Sumitra
Rima and Sumitra traveled to Canada to gain an international education in Toronto, These inseparable schoolmates became best friends and are now living, studying, and working together.

  • Business
  • Hospitality & Tourism
  • Student
  • Video
Heidy Short, Hospitality and Tourism - Curaçao

Heidi Short
High spirited Heidy from Curaçao is especially interested in the tourism sector specifically the aviation industry as she see this as a dynamic and challenging career. For Heidy, nothing is impossible here in Canada. She says this country offers endless and vast opportunities!

  • Hospitality & Tourism
  • Student
  • Video
Kasumi Tsukada, Hospitality and Tourism - Japan

Kasumi Tsukada
Kasumi has always wanted to gain experiences in foreign countries. She moved to Toronto, with the ambition of working in a luxury hotel. Toronto School of Management have been a tremendous help for her regarding her work at two luxury hotels in Toronto.

  • Hospitality & Tourism
  • Student
  • Video